Live Streaming and Webcasting Frequently Asked Questions

Making webcast and live streaming event cancellations less costly

Like you, we're watching the coronavirus, also known as COVID-19, and hoping the impact on the economy is minimal. That said, we've had two events cancel due to concerns related to the spread of the virus, including the large, well attended HIMSS conference scheduled to begin Sunday, March 8th here in Orlando.

Coronavirus cancellation policy

We understand large gatherings, such as conventions, conferences and meetings are likely going to suffer from reduced attendance and even cancellation in the coming months.

That's why we're modifying our cancellation policy. We want to make our webcast, live streaming and video production service cancellations less costly to our clients.

Effective Friday, March 6th, 2020, the following cancellation policy will apply for our projects, regardless of when they are booked.

Cancellation fees:
7+days; no fee. 4-6 days; 50% of budget. 0-3 days: 100% of budget.
Most deposits are fully refundable if the event is cancelled 7 or more days from date of start.
Preparation work we have completed is non-refundable and specifically detailed in our proposal.
Proposals are valid for 10 days, unless indicated otherwise.

We are providing better clarity on some fees that will not be refundable. If we spend time organizing and managing your project before the event begins, we'll provide a line item on the budget of those anticipated costs. Items in this category include meetings, site surveys, scheduling rental equipment and/or crews.

Our proposals will now be valid for 10 days from the date of the proposal, unless we agree to extend the time frame. This change allows us to better serve clients that approach us less than 30 days to the start of their event.

No one likes to cancel an event. It's a decision that upsets attendees, exhibitors, facilities and vendors. It can be a huge financial burden on the sponsoring company or organization. We hope our new policy provides some peace of mind to our clients in a time where there is a lot of uncertainty.

Have questions? We're here to help! Call 407-362-9490, Monday to Friday, 9AM-5PM Eastern Time, or visit our website at https://www.orlandowebcasts.com.

Orlando Corporate Media, Inc., dba Orlando Webcasts is an Orlando-based video live streaming, webcasting and video production company. We provide corporate communications tools to businesses and brands that allow them to efficiently and effectively reach their audience. Call Orlando Webcasts today for a free consultation and quote. Reach us at 407-362-9490. 

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