Like you, we've been affected by the coronavirus, and have adapted to how we work with our clients to provide as much flexibility and clarity as possible with our cancellation policy.
We want to make our webcast, live streaming and video production service cancellations less costly to our clients.
Effective Friday, March 6th, 2020, and updated June 10th, 2020, the following cancellation policy will apply for our projects.
11+days; deposit refunded, minus pre-production costs*
7-10 days; 50% of fees paid
0-6 days: 100% of fees paid
Non-refundable: Preparation work we have completed is non-refundable and specifically detailed in the proposal.
Proposals are valid for 10 days, unless indicated otherwise.
*We are providing better clarity on fees that are non-refundable. When we spend time managing your project before the event begins, we'll provide a line item of those anticipated costs. Items in this category include meetings, site surveys, phone calls and emails, booking equipment and/or crews and other pre-production expenses. Those costs are non-refundable.
No one likes to cancel an event. It's a decision that upsets attendees, exhibitors, facilities and vendors. It can be a huge financial burden on the sponsoring company or organization. We hope our new policy provides some peace of mind to our clients in a time of uncertainty.
Have questions? We're here to help! Call 407-362-9490, Monday to Friday, 9AM-5PM Eastern Time, or visit our website at https://www.orlandowebcasts.com.
Orlando Corporate Media, Inc., dba Orlando Webcasts is an Orlando-based video live streaming, webcasting and video production company. We provide corporate communications tools to businesses and brands that allow them to efficiently and effectively reach their audience. Call Orlando Webcasts today for a free consultation and quote. Reach us at 407-362-9490.
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